We are looking for an experienced technical problem-solver to take ownership of our website support clients.
This position is ideal for a developer who loves the satisfaction of fixing things, helping small to medium-sized businesses, and serving as the “guardian” of our website client portfolio.
The Role
Unlike a standard development role where you move from project to project, this role focuses on stability, longevity, and relationships.
You will be the primary technical point of contact for our support clients, ensuring their websites (primarily on WordPress and Shopify) are fast, secure, and always running smoothly.
You’ll be working within our supportive production team, reporting directly to the Production Manager. While you will lead website support, you will also jump into the trenches with the production team to assist with custom coding and production overflow, keeping your technical skills sharp.
If you are a safe pair of hands with the development skills to fix code and the people skills to reassure clients – let’s chat!
Key Details
- Salary range of $70,000 – $80,000 + Super (based on experience)
- Open to Brisbane-based candidates only
- Hybrid and flexible work hours available to work from home
- Deep knowledge of WordPress required and Shopify experience highly valued
- Suits a “people person” who loves working with small-business clients
- Unlimited coffee and snacks at our Spring Hill office
A Day In The Life
Your typical week would include:
- Triaging and resolving inbound support tickets and phone calls. You aren’t just logging tickets, you are fixing the code, styling, or plugin conflicts directly
- Proactiving managing our client’s websites, performing updates and spotting potential security or performance issues before anyone else
- Investigating and resolving complex website errors, DNS issues or hosting/email conflicts
- Collaborating with the Production Manager and wider team to assist with custom coding or plugin integrations on new website builds when support volume is low
- Assisting clients with eCommerce product data imports, CSV management, and inventory updates for WooCommerce and Shopify stores.
- Translating technical jargon into plain English to help our clients understand what is happening across their website
About You
- 2+ years of experience in a website development or support role (agency experience preferred)
- You are comfortable with HTML, CSS, and PHP. You know your way around the WordPress file structure and database, and you can troubleshoot without relying solely on plugins
- You have excellent written and verbal communication skills and can de-escalate a stressed client and make them feel supported
- Ability to manage multiple websites and tasks simultaneously across platforms like WordPress and Shopify
- Ability to build solid relationships with clients and explain technical elements with jargon-free English
- A willingness to learn and keep your knowledge up to date.
Ready to join our cast?
