Frequently Asked Questions

We've gained a vast amount of experience and knowledge over the years, so we created this page to answer many of the frequent questions we answered along the way.

Q1

I’ve never worked with a digital agency before, how does it work?

Not to worry, that’s why we’re here. You can learn all about this across our website and by checking out our Getting Started page.

Q2

How much does it cost?

The cost of a project can vary depending on a number of factors, just like the cost of a house may differ. Though, our website projects generally start in the $3,000 range for business websites and can increase depending on your unique needs.

Q3

How long does it take?

The time it takes to produce a quality product depends on its size, complexity and the quality of your existing content. A basic website typically takes around 3 weeks from beginning to end, but more extensive builds may take longer.

Q4

Can you design my logo?

Yes we can. We provide a full brand identity design service.

Q5

Will my website work on mobile devices?

Yes, it will. Every website we design is built to work across a range of devices from mobile phones to desktop computers.

Q6

Do You Do eCommerce / Online Store Websites?

Yes we do. This is one of our specialties.

Q7

Can you help me with Social Media and Digital Marketing?

Absolutely. As a part of your project we can include social media and marketing services.

Q8

Do you provide training?

Yes. We provide all our clients with training and documentation on maintaining their website.

Q9

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines, such as Google. The higher up the results you are, the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. The key is to focus on well written, keyword rich and appropriate content.

Q10

Do you write the content for my website?

We don’t write content for websites as standard, however, if you need help, we offer copywriting services as an addition to any project.

Q11

What is a Content Management System?

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

Q12

Do I need my own domain name and web hosting?

Yes. You will need a domain name however we do offer website hosting to our clients exclusively and can set everything up for you or we can use your existing hosting provider.

Q13

What is a domain name?

A domain name is your internet address, which enables clients to find your website. Typically, this would be something like BusinessName.com.

Q14

What is web hosting?

Web hosting is a service that allows your website to be viewed on the internet. It’s basically a computer housed in a data centre, which runs your website and email.

Q15

This page didn't answer my question, now what?

Try browsing our website as there is lots of content here that can help you (check the bottom of this page for more links). If this doesn’t help, please feel free to Contact Us directly. We look forward to hearing from you.

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