Choosing the best Point Of Sale (POS) system is an incredibly important decision for any small businesses in Australia.
From managing inventory to enhancing customer loyalty, a reliable point of sale solution streamlines operations and boosts efficiency.
But with so many options on the market, finding the perfect POS system can feel overwhelming.
In this article, we’ll explore the best POS systems available to Australian businesses, focusing on their key features, benefits and why they’re ideal for small businesses.
Whether you’re running a retail store or a hospitality business, we’ve got you covered.
Why a Good POS System is Essential
A reliable POS system is the backbone of small businesses, offering vital support in inventory management, payment processing and employee management.
These systems ensure sales data is accurately tracked, reducing errors and improving efficiency.
With integrated customer loyalty programs, businesses can personalise interactions and enhance customer relationship management.
Beyond the basics, a point of sale system solves key pain points that small businesses face daily.
From avoiding stockouts to managing peak hours, the right POS software transforms challenges into opportunities for growth.
Reducing Human Error & Increasing Efficiency
Manual processes often lead to errors, which can cost a business both time and money.
A modern POS system automates tasks like inventory tracking, profit tracking and sales reporting.
This automation reduces human error, allowing small businesses to focus on growth rather than troubleshooting mistakes.
Additionally, POS software solutions simplify employee management, making it easier to schedule shifts, track hours and optimise staff performance.
Enhancing Customer Experience & Building Loyalty
Customer satisfaction is at the heart of any successful business.
POS systems equipped with customer loyalty programs and customer data management tools help small businesses create personalised shopping experiences.
These systems support seamless payment processing, including contactless payments like Apple Pay or Google Pay, which cater to the growing demand for convenient, in-store and online ordering options.
By offering a smooth checkout experience and rewarding customer loyalty, businesses can foster long-term relationships that drive repeat business.
Key Features of the Best POS Systems
Choosing the right POS system for your small business involves understanding the essential features that can make daily operations more efficient and customer interactions more meaningful.
Below are key aspects to consider when selecting a POS software solution.
Inventory Management & Tracking
Effective inventory management is crucial for small businesses. A good POS system provides real-time inventory tracking, helping you avoid stockouts and overstocking.
This feature is especially beneficial for businesses with multiple locations, allowing them to maintain consistent stock levels and streamline profit tracking.
Customer Relationship Management & Loyalty Programs
A strong customer relationship management (CRM) tool within your POS system can significantly enhance customer experience.
By tracking customer data and purchase history, businesses can tailor marketing efforts and offer personalised promotions.
Customer loyalty programs integrated into the POS software also encourage repeat business, fostering long-term customer relationships.
Payment Processing & Flexibility
Modern consumers expect flexible payment processing options.
The best POS systems support various payment methods, including contactless payments and online payment processing.
This flexibility ensures that businesses can cater to diverse customer preferences, both in-store and online.
Employee Management & Sales Reporting
Managing staff effectively is easier with a POS system that includes employee management tools. These features help with scheduling, performance tracking and overall productivity.
Additionally, detailed sales reports generated by the system provide insights into business performance, helping owners make informed decisions.
Integration with Existing Systems
A versatile POS software should integrate seamlessly with other business tools, such as accounting software and online eCommerce stores.
This ensures that all aspects of the business are connected, simplifying operations and enhancing efficiency.
POS providers that offer integration capabilities enable businesses to build a cohesive system tailored to their specific needs.
5 Best POS Systems in Australia
Choosing the right POS system can significantly impact your business operations.
Below, we provide an in-depth look at the top POS systems available in Australia, outlining their features, pros and cons and pricing.
Square
Square POS is known for its ease of use and versatility, making it a popular choice among small businesses in Australia.
It offers comprehensive features, including inventory management, employee management and customer relationship management.
Square’s system is entirely cloud-based, ensuring that data is accessible from any device, which is ideal for businesses with multiple locations or those transitioning between in-store and online sales.
Pros:
- User-friendly interface: Easy to set up and navigate.
- Flexible payment options: Supports contactless payments and other mobile POS systems.
- No monthly fee: Ideal for startups or businesses with limited budgets.
- Comprehensive features: Includes inventory tracking, sales reports and customer loyalty programs.
- Buy now, pay later: Integrates seamlessly with Afterpay to offer BNPL options online and in person to your customers.
Cons:
- Limited advanced features: Some advanced tools require paid add-ons.
- Paid add-ons: Additional features that are available via paid add-ons can add up quickly.
- Hardware costs: Proprietary POS hardware can be expensive.
Pricing
Square POS is free when you take payments with Square with a 1.6% processing fee per transaction via card tap or insert.
Hardware costs start at $65 AUD, with card readers and other accessories available at varying prices.
Lightspeed
Lightspeed is a powerful POS system designed for retail businesses and hospitality businesses.
It excels in managing complex inventories and providing detailed analytics, making it suitable for businesses with multiple locations or those requiring in-depth sales data analysis.
Lightspeed’s POS software is fully cloud-based and offers advanced features such as employee management and customisable sales reports.
Pros:
- Advanced inventory management: Ideal for businesses with large or complex inventories.
- Comprehensive customer relationship management: Tools for customer loyalty and detailed customer data analytics.
- Scalable: Suitable for small businesses looking to grow.
- 24/7 support: Around-the-clock customer service.
Cons:
- Higher cost: More expensive than some competitors.
- Complexity: May require more training to use effectively.
- Additional fees: Extra costs for certain advanced features.
Pricing
Lightspeed POS pricing starts at $129 AUD per month (annual plan), with more advanced plans available for larger businesses.
Hardware is sold separately, with bundles available to meet various needs.
Shopify POS
Shopify POS is an excellent choice for businesses that already use Shopify for their online store.
It seamlessly integrates online and in-person sales, providing a unified platform for managing all sales channels.
Shopify POS includes essential features like inventory management, payment processing and customer loyalty programs, making it a robust solution for businesses focusing on omnichannel strategies.
Along with its seamless integration with Shopify Payments, you can choose between many other Shopify payment gateways for your online store.
Pros:
- Seamless integration with Shopify: Perfect for businesses with a strong online presence.
- Easy setup and use: Intuitive interface, ideal for small business owners.
- Omnichannel capabilities: Manage in-store and online sales from one platform.
- Flexible payment options: Includes support for contactless payments and mobile POS systems.
Cons:
- Limited offline functionality: Requires an internet connection for most features.
- Additional fees: Extra costs for advanced features and higher-tier plans.
- Hardware costs: Separate purchase required for Shopify’s proprietary hardware.
Pricing
Shopify POS Starter is $7 AUD per month but is also included with any Shopify plan, which starts at $42 AUD per month (annual plan).
Shopify POS Starter payment processing fees are 5% + $0.30 AUD for online sales, 5% AUD in-person or 5% if you use a 3rd-party payment provider.
For more advanced features, Shopify POS Retail is available from $112 AUD per month per location (annual plan). Hardware is sold separately.
Shopify POS Retail payment processing fees are 1.75% + $0.30 AUD for online sales, 1.95% AUD in-person or 2% for any 3rd-party payment providers.
If you have any more questions about Shopify, reach out to our Brisbane Shopify developers today!
Hike
Hike POS is designed for flexibility, making it suitable for various industries, from retail to hospitality.
It offers comprehensive inventory management features, including support for barcode scanners and receipt printers.
Hike is particularly strong in multi-location management, allowing businesses to efficiently manage stock and sales across different sites.
The system is also compatible with various POS hardware, making it a versatile choice for small businesses.
Pros:
- Versatile: Suitable for a wide range of industries.
- Strong multi-location management: Ideal for businesses with multiple stores.
- Easy integration: Compatible with various POS hardware and accounting software.
- No transaction fees: With no transaction fees, you can scale your business with freedom on Hike.
Cons:
- Learning curve: Some features may require training to use effectively.
- Monthly fees: Can be higher depending on the number of users and locations.
- Limited customer support: Support hours may not cover all time zones.
Pricing
Hike POS offers plans starting at $79 AUD per month for one outlet (annual plan) with access to all the essential POS features with no transaction fees.
You’ll need to upgrade to Hike’s Plus plan for $109 AUD per month for multiple outlets and the ability to integrate with your online store on if it’s on Shopify, BigCommerce, WooCommerce, Magento or Neto.
Additional features and users can increase the cost, with enterprise solutions available for larger businesses. Hardware costs are separate and vary based on needs.
CommBank EFTPOS
CommBank EFTPOS is a reliable payment processing solution, particularly for businesses already using Commonwealth Bank services.
It offers straightforward in-person sales solutions with options for contactless payments like Apple Pay or Google Pay.
While it may not have the extensive features of some other systems, it integrates well with existing POS systems and is known for its reliability and ease of use, making it a strong choice for small businesses focused on in-store transactions.
Pros:
- Reliable payment processing: Trusted by many Australian businesses.
- Easy integration: Works well with existing POS systems.
- Low cost: Minimal overhead for businesses already using Commonwealth Bank.
- Simple setup: Quick and easy to start using.
Cons:
- Limited features: Focuses on payment processing, with fewer additional tools.
- Not ideal for multi-channel businesses: Lacks robust online and omnichannel features.
- Support limitations: Best suited for businesses using other Commonwealth Bank products.
Pricing
CommBank EFTPOS offers competitive pricing, typically $29.50 AUD per month for most of their solutions, with additional costs for transaction fees starting at 1.1%.
There may be additional charges for certain features or integrations, depending on your existing setup.
How to Choose the Best POS System for Your Business
Selecting the right POS system is crucial for your business’s success.
The ideal solution depends on several factors, including your business type, budget and specific operational needs. Here’s a guide to help you make an informed decision about your POS system.
Factors to Consider
When evaluating POS systems, consider the nature of your business.
A retail store will have different requirements compared to a hospitality business or an online store.
Think about whether you need features like multi-location management, inventory tracking or robust customer loyalty programs.
Budget is another key factor. While some systems offer free basic plans, advanced features often come with additional monthly fees.
Calculate your total costs, including any required POS hardware like receipt printers, barcode scanners and mobile POS systems.
Lastly, think about scalability. Choose a system that can grow with your business, whether that means adding more locations, users or integrating new sales channels.
Trialling POS Systems
Before committing, it’s wise to trial different POS software options. Many POS providers offer free trials or demos, allowing you to test the system’s features, ease of use and customer support.
Use this opportunity to assess how well the system integrates with your existing POS system or accounting software and whether it meets your business’s unique needs.
Case Studies & Real-World Examples
Consider real-world examples of businesses similar to yours that have successfully implemented a POS system.
For instance, a small retail business might benefit from the Square POS provider for its flexibility and ease of use, while a growing hospitality business might find Lightspeed’s advanced features and scalability to be a better fit.
By looking at how other businesses have leveraged their POS systems, you can gain valuable insights into what might work best for your situation.
In conclusion, selecting the right POS software solution is about understanding your business’s specific needs and finding a system that aligns with your goals.
Taking the time to research and trial options will pay off in the long run, ensuring that your POS system supports your business as it grows.
Our POS Software Recommendation
Selecting the right POS system is a crucial decision that can significantly impact your business’s efficiency and customer satisfaction.
The best POS systems offer more than just payment processing, they streamline inventory management, enhance customer loyalty programs and provide valuable insights through sales reports.
If you’d like to know our thoughts, here are our recommendations for an budget, all-rounder or eCommerce solution:
- Budget POS: Square is ideal for small businesses seeking an affordable, user-friendly system with essential features like inventory management and payment processing.
- All-Rounder POS: Lightspeed is perfect for businesses needing advanced features, especially those in retail or hospitality with multiple locations.
- eCommerce POS: Shopify POS is the best choice for businesses that want seamless integration between online stores and in-person sales.
Each of these options offers unique strengths in their area that ensure you get the best fit for your business.
If you have any questions about integrating one of these POS systems with your website or business, get in touch with our experienced Brisbane web design team.
Frequently Asked Questions
What is the most cost-effective POS system for small businesses in Australia?
Square POS offers a free basic plan, making it one of the most cost-effective options for small businesses. Additional features are available through affordable monthly plans.
How can a point of sale system help with inventory management?
The best POS software provides real-time inventory tracking, preventing stockouts and overstocking, which ensures smoother operations.
What are the benefits of cloud-based POS systems for retail businesses?
Cloud-based POS systems offer real-time access to sales and inventory data from any location, making them ideal for businesses with multiple stores or remote management needs.
Do I need a specialised POS system for my hospitality business?
Yes, a hospitality business may benefit from a POS system like Lightspeed, which offers advanced features for managing tables orders and customer preferences.
How do mobile POS systems compare to traditional point of sale systems?
Mobile POS systems offer greater flexibility, allowing businesses to accept payments anywhere, which is ideal for businesses that need to be mobile or have limited counter space.
What are the key features of a retail POS system?
A retail POS system should include essential features like inventory management, customer relationship management and sales data tracking.
These systems help retail businesses streamline operations, manage stock levels and offer personalised customer experiences, which are crucial for maintaining a competitive edge.
How does a restaurant management system differ from a standard POS system?
A restaurant management system is designed specifically for the food service industry, offering features like table management order tracking and split billing.
Unlike a standard POS system, it integrates seamlessly with kitchen operations, improving efficiency and customer service in busy environments.
Can my POS system integrate with a receipt printer?
Yes, most modern POS systems can integrate with a receipt printer.
This integration allows you to provide customers with printed receipts quickly and efficiently, which is essential for retail stores and hospitality businesses.
When should a business consider enterprise POS systems?
Businesses with large-scale operations, multiple locations or complex needs should consider enterprise POS systems.
These systems offer advanced features like detailed sales reporting, inventory management and customisable workflows. To complement your POS needs with a tailored website, check out our enterprise web design services.
To your success,
Jackson
